Refund policy

We want you to love your purchase. But if there is an issue, we're here to help.

How to Return

To start a return, please contact us using our 'Contact' page or email us at contact@eleanorhavers.com with your order number and reason for return. We'll guide you through the process.

Returns and Refunds

For items where there is a defect, fault or damage, we want to put this right for you as soon as possible. As soon as you receive the order, please contact us using our 'Contact' page with your order number and reason for return. Once we receive and inspect your return, we'll notify you of next steps. Approved refunds will be processed to your original payment method within 5–10 business days.

What If I Change My Mind?

The Consumer Contracts Regulations (2014) outline the rights consumers have when it comes to cancelling orders which aren’t required. However, there are a number of exemptions to these rules.

The circumstances where the Consumer Contracts Regulations won’t give you a right to cancel include tailor-made items. Our brand has eco concerns at the heart of everything we do so all our products are printed on demand to avoid waste. To learn more about why we work this way please read our Brand Story.

This means you can cancel and receive a full refund for orders before they are in production. Once in production we can no longer guarantee a cancellation and you will be charged for the product costs. All items commence production within 1 working day so you have a 12 hour cancelation window from the time you receive email confirmation of you order. 

This policy does not effect your statutory rights.

If you have any further questions please do email us at: contact@eleanorhavers.com